Account Deletion & Data Removal — AutosPlug
We respect your control over your personal data. You have the right to request the deletion of your account and all associated information at any time. This page explains the options available to delete your data and what happens to it after deletion.
1. Delete Account Directly Inside the App (Recommended)
The fastest and most secure way to delete your account is through the Autosplug mobile app. This instantly triggers the deletion process:
- Open the Autosplug app on your mobile device.
- Make sure you are logged in to the account you want to delete.
- Navigate to the Profile tab (bottom right).
- Tap on Settings or **Edit Profile**.
- Scroll to the bottom and select Delete Account.
- Confirm your request on the security prompt. Your account will be permanently deactivated and queued for full deletion.
2. Request Deletion via Web/Email
If you have already uninstalled the mobile app, or cannot access your account, you can request account deletion by emailing us directly:
- Email: Send a request to
support@autosplug.co.uk.
- Information required: Please send the email from the email address registered with your Autosplug account and include your registered full name/username.
- Processing Time: We will verify your identity and delete your profile, active listings, chats, and related personal tokens within 30 days.
3. What Data is Deleted and What is Kept
When your account is deleted, we remove all personally identifiable information (PII) from our production systems:
- Data Permanently Deleted:
- Your profile details (name, phone number, email address, profile picture).
- Your vehicle advertisements and listings (including photos and listing descriptions).
- Your message history and chat logs with other buyers and sellers.
- Device registration tokens used for notifications.
- Data Retained:
- Billing & Invoices: Payment history records and subscription invoices generated through Stripe are retained in accordance with United Kingdom tax laws and financial compliance requirements. No credit card details are stored by Autosplug.
- Anonymized Logs: Aggregated system performance metrics and database logging details are retained in an anonymized state, meaning they cannot be traced back to you.
4. Questions or Inquiries
For any questions regarding account deletion, user rights, or how we protect your personal data, please contact our support team:
Email: support@autosplug.co.uk
Office: Autosplug Ltd, London, United Kingdom.
